Ticketshack Terms & Conditions

Tickets are sold by Ticketshack as the agent for those who are promoting or otherwise providing the event ("Promoter") for which tickets are sold. The purchase of tickets is subject to the following conditions:

  1. All prices are displayed in Australian Dollars.
  2. You agree to any additional terms and conditions of entry that may be set by the Promoter and/or the Venue at the event.
  3. All claims and complaints are the sole responsibility of the Promoter.
  4. Tickets cannot be exchanged or refunded after purchase, except in accordance with the applicable laws in the jurisdiction of purchase. If a refund is required by law, liability is limited to refunding the ticket price only. All other fees and charges are non-refundable. Ticketshack holds funds in trust until settlement with the Promoter, usually at the conclusion of the event.
  5. Ticketshack reserves the right to a charge a fee for the replacement of ALLOCATED (seated) tickets. Ticketshack can not replace GENERAL ADMISSION tickets where seating is not allocated.
  6. Cameras and video recorders (film, digital or otherwise), audiotape recorders and all other recording devices may be prohibited at the event.
  7. The Promoter reserves the right to refuse admission with reasonable cause. Late arrivals may be prevented from admission until a suitable break in the programme, if any.
  8. The Promoter reserves the right to refuse admission if valid identification for concession tickets is not provided.
  9. The Promoter reserves the right to refuse admission where tickets are lost or damaged, or tickets are not purchased through Ticketshack or other authorised points of sale.
  10. The Promoter reserves the right to withdraw, replace or substitute artists, or amend the programme, prices and/or seating arrangements.
  11. Your personal information is held by Ticketshack, the Promoter and/or the Venue whose event you are booking tickets to. It will not be sold or passed on to any other party. If you've opted to receive email updates from Ticketshack and have provided an email address, you will be sent regular Ticketshack email newsletters. You can opt out of these at any time. Click here to view our full privacy policy.

Ticketshack reserves the right to revise or amend the Conditions of Sale without notice.

Layby Terms & Conditions

The purchase of tickets on Layby is subject to the following conditions:

  1. Every Layby requires payment in full by the specified due date.
  2. Tickets remain the property of Ticketshack and will not be issued until payment is received in full, including related fees.
  3. All deposits and related fees are non-refundable in all circumstances, as they are used to pay the costs associated with your purchase.
  4. Default in your payments will result in your Layby being cancelled and Ticketshack will refund all instalments paid, less the non-refundable deposit and related fees.
  5. Cancellation of your Layby will result in refund of all instalments paid, less the non-refundable deposit and related fees. Refunds required by law are of the ticket price (or part of it paid by you) only and not related fees.
  6. Tickets on Layby cannot be exchanged or refunded after the Layby has been finalised and tickets issued.
  7. Ticketshack's Layby Terms and Conditions of Sale apply in conjunction with the Ticketshack Terms & Conditions above.
  8. Acceptance of Ticketshack's Layby Terms and Conditions of Sale is required to continue with any Layby purchase of tickets from Ticketshack.

Ticketshack reserves the right to revise or amend its Layby Terms and Conditions of Sale without notice.